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About BGU Library: Quality Assurance

An introduction to the Library in general

Key documents

Formal and Informal Feedback

One of the ways we inform and enhance library provision is by analysing and evaluating relevant feedback.

We use data from module evaluations (internal to BGU, collected towards the end of each semester), the National Student Survey (a national, annual survey open to final year undergraduates) and the BGU Student Satisfaction Survey (an internal, annual survey, open to all BGU students), as well as informal feedback gathered at the Library's Service Desk and two Enquiry Desks. 

Each year we publish a formal response to the BGUSSS, the most recent of which can be found below.

How the Library budget is spent

The Library is given a budget each year by the University. The following (which doesn't include staffing) describes how it is divided up.

About 33% of our budget is spent on print books and e-books. On average, print books cost £25-£50 each and ebooks cost £100-£150 each. 

About 20% of our budget is spent on journals and another 20% on databases. The cost of these can vary enormously - from just a few pounds to many thousands of pounds each.

About 10% of our budget is spent on technical support contracts: boring but necessary, these ensure that if we have a problem with our equipment or software (big things like our library computer system and little things like our till) there’s always someone on hand to quickly sort them out. 

The remainder of our budget is spent on things publicity and promotion (promoting our services to the BGU community – particularly printing and design costs), document supply (mainly for inter-library loans; we subsidise the cost of this service), and stationery, furniture and equipment (from pens to barcode scanners to book trolleys to spine labels!).