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About BGU Library: Accessibility Statement

An introduction to the Library in general

Accessibility statement for our library websites

This statement applies to all sites built using SpringShare LLC’s LibApps suite and maintained by Bishop Grosseteste University Library, including LibGuides (, LibCal (, LibAnswers ( and LibChat. It is important to us that as many people as possible can use them. For example, you should be able to:

  • Use the website at up to 500% zoom 
  • Use the website in both landscape and portrait orientation 
  • Navigate the website with speech recognition 
  • Navigate the website with just a keyboard 
  • Access content using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability, including the adjustment listed above. In addition, we’ve endeavoured to make the site content as easy to understand as we can.

How accessible our websites are

We know some parts of our websites are not fully accessible:

  • A few of older PDF documents are not fully accessible 
  • You cannot skip to the main content when using a screen reader 
  • PDFs of things like floorplans, posters and maps.

We are working towards improving this - see the sections below ‘Non-accessible content’ and ‘What we are doing to improve accessibility’.

What to do if you cannot access parts of this website

If you need any content from this website in a different format please send an email with the subject ‘Website Accessibility’ to You can call alternatively call us on 01522 583790 or, if you are in the building, ask to speak to a member of staff about website accessibility.  We will consider your request and will normally get back to you within 3 working days.


Reporting accessibility problems with this website

We’re always looking for ways to improve the accessibility of our services. If you encounter any problems not listed on this page, or feel our sites do not meet accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility regulations, as set out in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you have a complaint regarding the accessibility of this website you should contact the Equality Advisory and Support Service (EASS). Complaints are escalated to the EHRC if they cannot be resolved by the EASS.

Contacting us by phone or visiting us in person

Email us at, call us on 01522 583970, or, talk to us live via our LibChat live chat service.

Technical information about this website’s accessibility

Bishop Grosseteste University Library is committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliance and exemptions below.

Non-accessible content

The content below is non-compliant with the accessibility regulations:

  • Some links on our LibAnswers (AskUs) site may fail the WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) by not holding the full context of the link. The most common instances are links attached to the phrase ‘click here’. These are being systematically updated and contextualised.

Content not within the scope of the accessibility regulations

The regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to service provision. For example, we do not currently plan to alter content relating to lists of prizewinning children’s literature up to and including 2017-2018. If you need to access this content please contact us. 

Disproportionate burden

There are currently no items we would classify as disproportionate burden.

How we tested this website

This website was last tested in December 2020 by Bishop Grosseteste University Library staff.

  • We tested all pages using the open source WAVE Evaluation Tool and resolved all visible errors.
  • We passed all Word documents through Blackboard Ally software.  
  • We passed all pdf documents through the Adobe Acrobat Accessibility Checker.

What we’re doing to improve accessibility

Where possible we intend to provide simple text-based alternatives to image-based documents like posters and graphics, as in the case of our annual schedule of opening hours. 

Last update 

This statement was last updated on 4 January 2020.