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Supporting You: Supporting You

Everything you need to know about how we support our learners and respond to feedback.

Training and support

Drop in to the Service Desk for questions about borrowing and/or your library account, or drop in to the Enquiry Desk (on the ground floor of the near the main book shelves) for questions about finding information and using our resources.

Whether you are training to be a teacher or teaching assistant, work in an early years setting, are studying children's literature, or are a member of staff, our Teaching Resources Collection (or 'TRC') is a great source of inspiration and contains lots of different types of resources, many of which you can borrow.

Library orientation sessions are arranged for all new students; the vast majority of orientation session are timetabled by your lecturers and occur during your first few weeks at BGU.  If you missed your library orientation session, or were suffering from a bad case of information overload at the time and can't remember what was said, why not book yourself a 1-to-1 tutorial?
 

Top-notch research support shouldn’t be limited to large, research-intensive libraries. Though we are a relatively small university it's important to us that our research support framework is robust, effective and fit-for-purpose.  Don’t hesitate to ask for assistance and in the process help us to shape the future of research support at BGU.

Formal and Informal Feedback

Along with other heads of department, each autumn our Head of Library Services is required to write an Annual Monitoring Report, critically reflecting on events and activities during the previous academic year. The reports are signed-off by students at a special event organised by the Centre for Enhancement in Learning & Teaching (CELT), are scrutinised by the Teaching Excellence Committee, and thereafter pass through the University's formal committee structure.  

One of the other ways we inform and enhance library provision is by analysing and evaluating relevant feedback, including data from the National Student Survey and the BGU Student Satisfaction Survey, as well as informal feedback gathered during library training sessions. 

Each year we publish a formal response to the two student surveys mentioned above, the most recent of which can be found below.

Each year, in the run-up to the launch of the National Student Survey and BGU Student Satisfaction Survey the University runs a You Said, We Did campaign to share news about things done in the previous year specifically in response to feedback. The example on the right relates to the 2023/2024 campaign.

Finger tapping screen
Man browsing shelves
The Service Desk
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What to Expect

Read our brief guide about the Library and the different ways you might use it as you progress through your course.

What you wish you'd known earlier

A couple of years ago we asked current students what they wished they'd known earlier about the Library.  Click below to see some of the responses.

Image attribution

Tablet: Tablet use 2 by ebayink on Flickr under a CC BY-NC-ND 2.0 Creative Commons Licence.
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earch results image from Microsoft Office ClipArt
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Man at shelves, user guide and service desk images ©Bishop Grosseteste University.
More Books graphic designed using Tagxedo.