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Supporting You: Supporting You

Everything you need to know about how we support our learners and respond to feedback.

Training and support

Drop in to the Service Desk for questions about borrowing and/or your library account, or drop in to the Enquiry Desk (on the ground floor of the near the main book shelves) for questions about finding information and using our resources.

Whether you are training to be a teacher or teaching assistant, work in an early years setting, are studying children's literature, or are a member of staff, our Teaching Resources Collection (or 'TRC') is a great source of inspiration and contains lots of different types of resources, many of which you can borrow.   The TRC is managed by Teaching Resources Librarian Dr Rose Roberto. You often find her there, so why not drop in or book an appointment with her?  

Library orientation sessions are arranged for all new students; the vast majority of orientation session are timetabled by your lecturers and occur during your first few weeks at BGU.  If you missed your library orientation session, or were suffering from a bad case of information overload at the time and can't remember what was said, why not book yourself a 1-to-1 tutorial?

Top-notch research support shouldn’t be limited to large, research-intensive libraries. Though we are a relatively small university it's important to us that our research support framework is robust, effective and fit-for-purpose.  Don’t hesitate to ask for assistance and in the process help us to shape the future of research support at BGU.

Formal and Informal Feedback

One of the ways we inform and enhance library provision is by analysing and evaluating relevant feedback.

We use data from module evaluations (internal to BGU, collected towards the end of each semester), the National Student Survey (a national, annual survey open to final year undergraduates) and the BGU Student Satisfaction Survey (an internal, annual survey, open to all BGU students), as well as informal feedback gathered at the Library's Service Desk and two Enquiry Desks. 

Each year we publish a formal response to the two student surveys mentioned above, the most recent of which can be found below.

Finger tapping screen
Man browsing shelves
The Service Desk
More books logo

What to Expect

Read our brief guide about the Library and the different ways you might use it as you progress through your course.

What you wish you'd known earlier

A couple of years ago we asked current students what they wished they'd known earlier about the Library.  Click below to see some of the responses.

Image attribution

Tablet: Tablet use 2 by ebayink on Flickr under a CC BY-NC-ND 2.0 Creative Commons Licence.
earch results image from Microsoft Office ClipArt
Man at shelves, user guide and service desk images ©Bishop Grosseteste University.
More Books graphic designed using Tagxedo.