Helping You To Manage Your Loans
To help you manage your library loans we send you an email reminder 3 days before any item you have on loan is due to be returned. We also operate a one-day grace period. This means that if you return or renew a loan one day late the fine for that day will be waived. If, however, you return or renew an item more than one day late the fine will be payable in full.
Our fines rates are as follows:
|Standard loans||20p per item per day|
|One week loans||50p per item per day|
How to Pay
Fines can be paid at the Service Desk with cash or card (minimum card payment £3) or over the phone by card (please call 01522 583790). BG students can also pay fines online, however the payment system will not tell you how much you owe, so please contact us at firstname.lastname@example.org or on 01522 583790 before making a payment to check the exact amount owed.
Payments can be made at https://payments.bishopg.ac.uk: you will need your B number and date of birth. Once you have accepted the terms and conditions, choose Library Fines then follow the instructions.
Should the charges you accrue on your library account reach £10 your library account will be suspended and will only be reactivated if you pay the amount in full. The maximum charged for one fines transaction is £50. NB. Accrued charges include inter-library loan and scanning service fees that may have been applied to your account as a result of satisfied requests (see the Requesting Resources tab above).
Avoid fines by returning your loans on time or by renewing them: find out more on our renewals page.
Lost or damaged loans
If you lose or irreparably damage a library loan please let us know as soon as possible. You will be charged the replacement cost, or alternatively you can choose to supply us with a replacement copy of the item yourself. If a lost item is subsequently found we will refund the amount you paid (provided you can produce your receipt) or return the replacement copy you supplied.
Illness or extenuating circumstances
If you are unable to return your loans due to illness or extenuating circumstances please ask your tutor to contact us to confirm your absence. In these circumstances any fines accrued during the period of your absence will be waived. Please note that we will not waive your fines because you are on placement.
How fines income is spent
The income we raise from fines is used to purchase more books and other learning resources.